Happy Making Days PRIVACY POLICY

 


Information that we collect from you
We collect transaction-based data necessary to complete your booking.  The way we collect your data includes:

  • When you visit our website

  • When you contact us by email, phone or by direct message on social media with any queries 

  • When you win prize draws or competitions where we need to dispatch a prize or apply a voucher code to your next booking.

 


What information do we hold?
Your name, billing and delivery address, orders and receipts, email and telephone number if entered on the order form.  We do not hold any card or banking information. 
 
Details of any of your communications with us by email will only be held for 6-months in the legitimate interests of the business and for post-booking enquiries. 
 


How and why do we use your personal information?
We may use and analyse the information we collect so that we can administer, support, improve, and develop our services/products to you, e.g. whether you prefer to crochet, knit or both.
 
We will also use personal data:

  • To process any bookings that you make using our website or through FB pages.  If we don’t collect your personal data during the booking, we won’t be able to process your order or comply with our legal obligations.

  • To respond to your queries and handle customer service queries.  We will hold this information for 6-months to improve our services to you.

  • With your consent, we will use your personal data and details and could use that information to keep you informed by email via our newsletter about relevant products (and services) including new workshops, discounts, promotions and competitions.

  • You are free to opt-out of receiving any communication from us, at any time – by unsubscribing or by emailing us directly at HappyMakingDays@gmail.com

  • To administer any of our competitions (or surveys) which you enter, based on your consent given at the time of entering.

  • To comply with any legal obligations to share data with law enforcement or to administer our business. 

 

If you do not share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for, including those that are free.

 


Security and how we protect your data?

  • We will treat your data with absolute care and take all appropriate steps to protect your information from – unauthorised access; unlawful processing; accidental loss; destruction or damage. 

  • We ensure all systems, equipment used for storing data meet acceptable security standards and make regular checks and scans to ensure hardware/software used is functioning properly.

  • We ensure any third-party companies we use meet the required standards.

  • Access to your personal data is password-protected.  We do not hold any sensitive data such as card payment information.

  • We will retain your information for a reasonable period, or as long as the law requires.

 


Who do we share your personal data with?
Unless required to do so by law we will not share, sell, or distribute any of the information you provide to us.  We do not and have never bought, sold or exchanged any personal data with any third parties. 
 


Your rights/access and updating
You are entitled to:

  • Have your data processed in a fair, lawful and transparent manner.

  • See all the information held about you and to request changes to ensure the information is accurate, up to date and relevant.

  • Require us to delete any personal data.

  • Object at any time to processing of your personal data for our own direct marketing purposes. 

 

 

Want to stop the use of your personal for Happy Making Days direct marketing purposes?
You can do this by either:

  • Click the ‘unsubscribe’ link in any email communication that we send you.

  • Email us directly at HappyMakingDays@gmail.com and request to ‘opt-out’.

 
 
Changes to this Privacy Policy
We may update this Privacy Policy from time to time as our business and services develop.  If we make significant changes we will let you know. 
 
This Privacy Policy was last updated on 3/10/19.
If you have any questions about this Policy or your rights under it, you may contact us directly as follows:
 
Name:             Happy Making Days
 
Address:          528 Manchester Road, Stocksbridge, Sheffield, S36 2DW